Terms and Conditions
1. Your Agreement
1.1 This Website is operated by TRAVELMASTER (M) SDN BHD. Please read these
offered, its affiliated companies or any sanctioned third-party operators through
this website (the “Services”). “You” and “your” used in this Terms and Conditions
includes any person who accesses this website and any person for whom you make
a purchase of the Services for. By using the Services, you acknowledge and agree to
1.2 TROOGLES reserves the right, at its sole discretion, to change, amend or modify
any part of this Terms and Conditions without prior notice. It is your responsibility
to revisit these terms periodically to review the latest Terms and Conditions to
which you are bound to. If TROOGLES changes, amends, or modifies any part of the
Terms and Conditions, TROOGLES will post the changes, amendments or
modifications of this Terms and Conditions on this page.
1.3 Your continued use of this Website and Service after any such changes,
amendments or modifications implies your acceptance of the revised Terms and
Conditions. If you do not agree to comply with the revised Terms and Conditions,
please do not use or access this Website and/or the Services. It is your
responsibility to regularly check this Website to be updated with the latest changes
to the Terms and Conditions, as well as to review such changes.
1.4 ? You shall also be subjected to any additional terms applicable to such Services
that may be posted on the page relating to such Services and TROOGLES’ Privacy
are hereby incorporated by reference in this Terms and Conditions.
2. Access and Use of the Services
2.1 ? Provision and Accessibility of Services
2.1.1 ? Subject to this Terms and Conditions, TROOGLES may either offer to provide
the Services by itself or on behalf of any sanctioned third-party operators, as stated
in further detail on this Website.
2.1.2 The Services selected by you on this Website are solely for your own use, and
not for the use or benefit of any third party. The term “Services” includes but is not
limited to the use of this Website; any Services offered by TROOGLES provided by
itself or on behalf of any sanctioned third-party operators on this Website is
included as well.
2.1.3 ? TROOGLES reserves the right to change, suspend or discontinue any Services
at any time without any prior notice. This includes the availability of any feature,
database or content. TROOGLES may also impose limits or terms on certain
Services or restrict your access to any part or all of the Services without prior
notice or liability.
2.1.4 TROOGLES does not guarantee the availability of the Services or that the
Services will be uninterrupted. TROOGLES will not be liable to you in the event that
the Services are unavailable at any time, for any reason or any period. It is your
responsibility to make all necessary arrangements for you to have access to the
Services. You are also responsible for ensuring that the person(s) in relation to you,
who access the Services, are aware of this Terms and Conditions, as well as other
applicable terms and policies for the Services, and that they comply with them.
2.2? Use of Services
2.2.1 ? You agree that you will refrain from misusing or abusing our Services and
Content. You shall not under any circumstances use the Services in a way that
interferes with the availability of the Services to other users, use the account of any
other TROOGLES member, without expressed permission of the account holder, or
violate any laws, statute, or regulation. You shall not use the Website in a way that
is harmful, deceptive, threatening, harassing, defamatory, vulgar, or fraudulent at
2.2.2 You are solely responsible for all your submissions that you upload, post,
email, transmit in connection with this Website. You also acknowledge and agree
that you will be responsible for all the consequences of posting or publishing your
submissions on this Website.
2.2.3 TROOGLES reserves the right to remove any user submission from this
Website at any time, for any reason at all.
2.2.4 You are solely responsible for all of your activity in relation to this Website.
You shall not at any time, under any circumstances post or transmit any communication or solicitation designed or purposed to obtain password, account
or confidential information of other users, or violate the security of any computer
network, crack passwords or security encryption codes, transfer or store illegal
material or engage in any kind of illegal activity that is expressly prohibited, or use
any type of software, devices or processes to “crawl”, or “spider” any of the pages of
this Website, or reverse engineer, or attempt to obtain the source code of this
3. Content on Website
3.1 ? Use of Content on Website
3.1.1 All materials displayed on this Website, including but not limited to text,
graphics, data, articles, photographs, illustrations, video, audio and other materials
(“Content”) are protected by copyright and/or other intellectual property rights.
This Website and its Content are solely for your personal and non-commercial use
of the Services and may only be used in accordance with this Terms and
3.1.2 All access granted by TROOGLES to you to access this Website and/or the
Content is non-exclusive, non-transferable and limited license, in accordance to
the Terms and Conditions.
3.1.3 You shall comply with all copyright notices, trademark rules, information and
restrictions on this Website, including Content accessed through this Website. You
shall not use, copy, modify, reproduce, translate, broadcast, distribute, translate,
display, sell or otherwise exploit this Website and/or its Content, or third-party
submissions or other proprietary rights not owned by you, without prior written
consent of the respective owners.
3.2 ? TROOGLES’ Liability for the Website and Content
3.2.1 TROOGLES does not guarantee the identity of other users with whom you may
interact with in the course of using this Website. TROOGLES also does not
guarantee the authenticity and accuracy of any content, information or materials
provided by other users or third-party operators. All Content you accessed using
this Website is at your own risk and you will be solely responsible for any resulting
damage or loss to any party.
3.2.2 TROOGLES will not be liable or responsible under any circumstances, or in
any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in relation to the use of or
exposure to any Content posted, emailed, accessed, or made available via this
4.? Account Registration and Security
4.1 ? TROOGLES Account Registration
4.1.1 You may be required to register and maintain an account with TROOGLES
(“TROOGLES Account”) throughout the course of using the Services.
4.1.2 You may be required to register a TROOGLES Account as a condition to use
certain aspects of the Services, in which you are to provide TROOGLES with
complete, accurate and updated information. Failure to do so constitutes a breach
of this Terms and Conditions, which may result in immediate termination of your
4.1.3 You warrant that you shall not select or use the name of another person for
your TROOGLES User ID, with the intent to impersonate that person, or use a
name subjected to any rights of a person other than you, without appropriate
authorization as your TROOGLES User ID.
4.1.4 ? TROOGLES reserves the right, at its sole discretion, to refuse registration or to
cancel a TROOGLES Account.
5. ? Rights to User Submitted Content - Reviews
5.1 ? You agree to receive confirmation messages, as well as an invitation to complete
the guest review form (in the form of emails, and/or app notifications), by
completing a booking. Leaving a review is voluntary and optional. The completed
review may be uploaded onto the review section of the relevant activity page on the
TROOGLES Platform, for the sole purpose of informing (future) TROOGLES clients
of your opinion of the service and quality of the activity.
5.2 ? You grant TROOGLES the full, free, perpetual, transferable and irrevocable
rights to all submitted content. TROOGLES reserves the right to translate, refuse,
edit or remove reviews at its reasonable discretion.
5.3 You warrant that you own and are in control of the rights of the content that
you post or otherwise distribute. You also agree to post content that is accurate, not misleading, content that does not violate the Terms and Conditions, any
applicable laws and regulations or any rights of others or cause injury to any person
or entity. Reviews posted may not defame, abuse, harass or violate the legal rights
of others or contain profanity, obscenities, inappropriate content, hate speech,
offensive content, other people’s personal information or irrelevant content.
5.4 You agree that your submitted content will be considered non-confidential and
TROOGLES is under no obligation to treat said content as proprietary information.
TROOGLES reserves the right to use your reviews as it deems appropriate, and is
under no obligation or duty to offer you any payment or attribute authorship of
content to you.
6. ? Booking Confirmation, Tickets, Vouchers, Fees and Payment
6.1 ? Booking Confirmation
6.1.1 ? All booking confirmation time stated on the Website is solely for reference
only. Actual time required for confirmation may vary.
6.2 ? Purchase and Use of Tickets and Vouchers
6.2.1 ? You may purchase tickets and/or vouchers from TROOGLES for the Services
(“Vouchers”) offered by the third-party operators in various destinations, subjected
to the policy of the respective operator. You will receive an email confirmation of
6.2.2 You must appear in person at the meeting point appointed by said operator on
time and present documents and/or information as required by the operator. In
the event that you fail to appear on time or to provide the required documents, no
refunds will be granted.
6.2.3 The third-party operator may also request for you to bring or provide an
identification document in order to use your Voucher. Neither TROOGLES nor the
operator shall be responsible for lost, destroyed or stolen Vouchers. If you attempt
to use a Voucher illegally, the operator may refuse to accept your Voucher, and no
refunds will be granted.
6.3? Voucher Terms
6.3.1 ? The terms and conditions for each Voucher may vary amongst Services and
operators. Any restrictions applied to the use of such Voucher, such as minimum age requirements, will be conveyed to you at the time of purchase on the Website.
You will be responsible to ensure that you comply to the Vouchers’ terms.
6.4 ? Voucher Cancellation
6.4.1 You may cancel your Voucher by contacting TROOGLES customer service
within the cancelation window, as indicated at the time of purchase on the
Website. Cancelation periods vary amongst Services and operators. For refund
information, please refer to TROOGLES’ Refund Policy.
6.4.2 ? The service providing third-party operator, to which the Vouchers correspond
to, is solely responsible for accepting or rejecting any Voucher(s) you purchased, as
related to said services, not TROOGLES.
6.4.3 All fees paid for Vouchers are non-refundable. Voucher prices are in the
currency stated on the Website, at the time of purchase.
6.4.4 ? In the event where a Voucher you purchased on TROOGLES is cancelled by
the operator, TROOGLES will notify you as soon as reasonably possible, and will
process a full refund according to TROOGLES’ Refund Policy.
6.5 ? Assistance
6.5.1 If you attempt to use a Voucher in accordance with all the Terms and
Conditions applicable to said Voucher, and you are unable to do so (e.g. due to the
fault of the operator), please contact TROOGLES at ? email@example.com? , ? and
TROOGLES will attempt to liaise with the operator for an appropriate solution.
6.6 ? Charges
6.6.1 ? TROOGLES reserves the right to request for payment of fees or charges for
any Services offered on TROOGLES Platform and/or App. You shall pay all
applicable fees or charges, as stated on this Website, in accordance to the Services
6.6.2 TROOGLES reserves the right to change its price for fees or charges at any
time, without prior notice, with immediate effect. A notice will be sent to you by
email or posted on this Website. Your continual use of the Services offered by
TROOGLES following said notifications, indicates your acceptance of any new or
revised fees or charges.
6.7 ? TROOGLES’ Rights and Obligations 6.7.1 ? TROOGLES reserves the right to reject and cancel bookings or purchases of
any Services that are deemed in violation of the Terms and Conditions. TROOGLES’
decision on such matters is final and is at its sole discretion.
6.7.2 TROOGLES tries our best but cannot guarantee that all prices for the Services
provided by the third-party operators are accurate and updated at all times.
7.1 For more information relating to TROOGLES’ use of your personal data, please
and Conditions. Your acceptance of this Terms and Conditions constitutes your
8. ? Indemnity
8.1? TROOGLES’ Indemnification
8.1.1 ? You will indemnify and hold TROOGLES, our affiliates, officers, directors and
employees harmless from all damages, liabilities, settlements, costs and attorney’s
fees, claims or demands made by any third party due to or arising from your access
or use of this Website, or your violation of this Terms and Conditions, or the
infringement of any rights or laws using your TROOGLES’ User ID.
8.1.2 ? TROOGLES may, if needed, participate in the defense of any claim or action or
negotiation for settlement. You shall not make any settlement that may adversely
affect TROOGLES’ rights or obligations without TROOGLES’ prior written approval.
9.? Disclaimers and Limitation of Liability
9.1 TROOGLES has no special relationship or duty to you for accessing and using
this Website and the Content. You acknowledge that TROOGLES has no control
over, and no duty to take action regarding which users gain access to this Website,
what content you accessed via this Website, what effects the content may have on
you, and what actions you may take after being exposed to the Content.
9.2 ? You acknowledge and agree that the Services on this Website and suggestions
or recommendations given in relation to said services may be given by third-party
operators or other users of this Website. TROOGLES makes no guarantees or
warranties of the accuracy of descriptions anywhere on the Website.
9.3 In no event will TROOGLES, or any of its affiliates, directors, officers and/or
employees, be liable for any loss of profits or any indirect, incidental, or
consequential damages resulting from this Website, this Terms and Conditions, or
breach of this Terms and Conditions, or use of this Website or Services provided by
9.4 These exclusions and limitations apply without regard to whether the damages
are a result of a breach of contract, or breach of warranty, strict liability, or tort or
negligence, or any other cause of action, to the maximum extent prohibited by
9.5 ? TROOGLES makes no representations or warranties of any kind, to the content
on this Website, information and functions made accessible through this Website,
for the third-party operators’ ability, or that the use of the Services will be
uninterrupted or free from error.
9.6 You agree and accept that transmissions to and from this Website is not
confidential, and that your communications may be read or intercepted by others.
You also acknowledge and agree that you will not hold or seek to hold TROOGLES
responsible or accountable for the content provided by any third-party operators
or other third-parties, and you further acknowledge that TROOGLES is not a party
to any transaction in relation to the Services provided by any Operator or third
party, and does not guarantee the safety of any transaction, tours and/or activities
or the truth or accuracy of any listings or other contents on this Website.
9.7 In any event, to the maximum extent permissible by applicable law, TROOGLES’
liability and the liability of any member of TROOGLES, to you or any other third
party under any circumstances, as a result or in relation to this Website, is limited
to the greater of (a) The total amount of fees you paid to TROOGLES in the twelve
months prior to the action giving rise to liability; or (b) Ringgit Malaysia 250.00 as
the total sum for all claims.
10.? Third-Party Interactions
10.1 ? Third-Party Website Links
10.1.1 This Website may contain links to third-party websites or services (“Third
Party Websites”) that are not owned or controlled by TROOGLES. This does not
constitute an endorsement or recommendation by TROOGLES of such Third Party Websites or the information, products, or other materials available on said
websites. You are at your own risk when you access Third Party Websites.
10.1.2 TROOGLES assumes no responsibility and has no control over the content,
accuracy, practices, opinions and privacy policies on any Third Party Websites. By
using the Services, you agree to relieve and hold TROOGLES harmless from all
liability resulting from your use of any Third Party Website.
10.1.3 All interactions between you and the organizations and/or individuals found
on or through the Services, including payment and delivery of goods or services,
and any other terms, warranties, conditions, or representations in relation to such
dealings, are solely between you and said party.
10.1.4 ? You acknowledge and agree that TROOGLES shall not be responsible or liable
for any loss or damage incurred arising from such dealings. In the event of a
dispute between users on the Website, or between users and any third party, you
understand and agree that TROOGLES has no obligation or duty to be involved. You
hereby release TROOGLES, its directors, officers, employees, agents and
successors, in rights from claims, demands, and damages, known or unknown,
suspected or unsuspected, disclosed or undisclosed, resulting from or in any way
related to such disputes.
11.1 This Terms and Conditions shall remain in full force and effect while you use
this Website or Services. TROOGLES may at any time, for any reason, terminate or
suspend your access to the Services, which may result in the destruction and
forfeiture of all information associated with your membership. TROOGLES also
reserves the right to terminate or suspend any and all Services and access to this
Website, with immediate effect, without prior notice or liability, should you breach
any clauses of this Terms and Conditions.
11.2 Your rights to use the Services and access this Website will immediately cease,
upon termination of your TROOGLES Account. All clauses under this Terms and
Conditions shall survive termination, including but not limited to ownership
provisions, warranty disclaimers and limitations of liability.
11.3 If this Terms and Conditions is terminated as a result of your breach,
TROOGLES reserves the right, at its sole discretion, to cancel any outstanding
Vouchers you purchased prior to the termination, without refund or liability to you.
12. ? Passports, Visas & Insurances
12.1 It is your responsibility, regardless of nationality and destination, to check with
the consulate of the country you are heading to for the latest entry requirements.
12.2 TROOGLES recommends that you verify health and visa requirements with
respective consulates prior to departure, as visa and health requirements are
subject to change without notice.
12.3 TROOGLES strongly recommends that you take out a comprehensive travel
insurance policy prior to departure.
13.? Governing Law
13.1 ? This Terms and Conditions shall be governed by the Malaysian laws. You agree
to submit to the non-exclusive jurisdiction of the Judiciary of Malaysia.
14.1.1 ? Every clause mentioned in this Terms and Conditions is severable and distinct
from the others. If at any time, any clause is determined to be or to have become
invalid, illegal or unenforceable, the validity, legality and enforceability of the
remaining provisions of the contract shall not in any way be affected or impaired.
14.2 The Terms and Conditions have been drafted, and shall be construed, in the
English language. All translations of the Terms and Conditions is solely for
reference purposes only. In the event of inconsistency between the English
language version and a translated version, the English language version of the
Terms and Conditions shall prevail.
15.1 If you have any questions, comments, or concerns about this Terms and
Conditions, please contact us at? ? firstname.lastname@example.org? .