Terms & Conditions

1. Your Agreement

1.1This Website is operated by TRAVELMASTER (M) SDN BHD. Please read these terms of use carefully before proceeding to use this website and its services offered, its affiliated companies or any sanctioned third-party operators through this website (the “Services”). “You” and “your” used in this Terms and Conditions includes any person who accesses this website and any person for whom you make a purchase of the Services for. By using the Services, you acknowledge and agree to these terms.

1.2TROOGLES reserves the right, at its sole discretion, to change, amend or modify any part of this Terms and Conditions without prior notice. It is your responsibility to revisit these terms periodically to review the latest Terms and Conditions to which you are bound to. If TROOGLES changes, amends, or modifies any part of the Terms and Conditions, TROOGLES will post the changes, amendments or modifications of this Terms and Conditions on this page.

1.3Your continued use of this Website and Service after any such changes, amendments or modifications implies your acceptance of the revised Terms and Conditions. If you do not agree to comply with the revised Terms and Conditions, please do not use or access this Website and/or the Services. It is your responsibility to regularly check this Website to be updated with the latest changes to the Terms and Conditions, as well as to review such changes.

1.4You shall also be subjected to any additional terms applicable to such Services that may be posted on the page relating to such Services and TROOGLES’ Privacy Policy (“the Privacy Policy”), when using the Website and Services. All such terms are hereby incorporated by reference in this Terms and Conditions.

2. Access and Use of the Services

2.1 Provision and Accessibility of Services

2.1.1Subject to this Terms and Conditions, TROOGLES may either offer to provide the Services by itself or on behalf of any sanctioned third-party operators, as stated in further detail on this Website.

2.1.2The Services selected by you on this Website are solely for your own use, and not for the use or benefit of any third party. The term “Services” includes but is not limited to the use of this Website; any Services offered by TROOGLES provided by itself or on behalf of any sanctioned third-party operators on this Website is included as well.

2.1.3TROOGLES reserves the right to change, suspend or discontinue any Services at any time without any prior notice. This includes the availability of any feature, database or content. TROOGLES may also impose limits or terms on certain Services or restrict your access to any part or all of the Services without prior notice or liability.

2.1.4TROOGLES does not guarantee the availability of the Services or that the Services will be uninterrupted. TROOGLES will not be liable to you in the event that the Services are unavailable at any time, for any reason or any period. It is your responsibility to make all necessary arrangements for you to have access to the Services. You are also responsible for ensuring that the person(s) in relation to you, who access the Services, are aware of this Terms and Conditions, as well as other applicable terms and policies for the Services, and that they comply with them.

2.2 Use of Services

2.2.1You agree that you will refrain from misusing or abusing our Services and Content. You shall not under any circumstances use the Services in a way that interferes with the availability of the Services to other users, use the account of any other TROOGLES member, without expressed permission of the account holder, or violate any laws, statute, or regulation. You shall not use the Website in a way that is harmful, deceptive, threatening, harassing, defamatory, vulgar, or fraudulent at any time.

2.2.2You are solely responsible for all your submissions that you upload, post, email, transmit in connection with this Website. You also acknowledge and agree that you will be responsible for all the consequences of posting or publishing your submissions on this Website.

2.2.3TROOGLES reserves the right to remove any user submission from this Website at any time, for any reason at all.

2.2.4You are solely responsible for all of your activity in relation to this Website. You shall not at any time, under any circumstances post or transmit any communication or solicitation designed or purposed to obtain password, account or confidential information of other users, or violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material or engage in any kind of illegal activity that is expressly prohibited, or use any type of software, devices or processes to “crawl”, or “spider” any of the pages of this Website, or reverse engineer, or attempt to obtain the source code of this website.

3. Content on Website

3.1 Use of Content on Website

3.1.1All materials displayed on this Website, including but not limited to text, graphics, data, articles, photographs, illustrations, video, audio and other materials (“Content”) are protected by copyright and/or other intellectual property rights. This Website and its Content are solely for your personal and non-commercial use of the Services and may only be used in accordance with this Terms and Conditions.

3.1.2All access granted by TROOGLES to you to access this Website and/or the Content is non-exclusive, non-transferable and limited license, in accordance to the Terms and Conditions.

3.1.3You shall comply with all copyright notices, trademark rules, information and restrictions on this Website, including Content accessed through this Website. You shall not use, copy, modify, reproduce, translate, broadcast, distribute, translate, display, sell or otherwise exploit this Website and/or its Content, or third-party submissions or other proprietary rights not owned by you, without prior written consent of the respective owners.

3.2 TROOGLES’ Liability for the Website and Content

3.2.1TROOGLES does not guarantee the identity of other users with whom you may interact with in the course of using this Website. TROOGLES also does not guarantee the authenticity and accuracy of any content, information or materials provided by other users or third-party operators. All Content you accessed using this Website is at your own risk and you will be solely responsible for any resulting damage or loss to any party.

3.2.2TROOGLES will not be liable or responsible under any circumstances, or in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in relation to the use of or exposure to any Content posted, emailed, accessed, or made available via this Website.

4. Account Registration and Security

4.1 TROOGLES Account Registration

4.1.1You may be required to register and maintain an account with TROOGLES (“TROOGLES Account”) throughout the course of using the Services.

4.1.2You may be required to register a TROOGLES Account as a condition to use certain aspects of the Services, in which you are to provide TROOGLES with complete, accurate and updated information. Failure to do so constitutes a breach of this Terms and Conditions, which may result in immediate termination of your TROOGLES Account.

4.1.3You warrant that you shall not select or use the name of another person for your TROOGLES User ID, with the intent to impersonate that person, or use a name subjected to any rights of a person other than you, without appropriate authorization as your TROOGLES User ID.

4.1.3TROOGLES reserves the right, at its sole discretion, to refuse registration or to cancel a TROOGLES Account.

5. Rights to User Submitted Content - Reviews

5.1You agree to receive confirmation messages, as well as an invitation to complete the guest review form (in the form of emails, and/or app notifications), by completing a booking. Leaving a review is voluntary and optional. The completed review may be uploaded onto the review section of the relevant activity page on the TROOGLES Platform, for the sole purpose of informing (future) TROOGLES clients of your opinion of the service and quality of the activity.

5.2You grant TROOGLES the full, free, perpetual, transferable and irrevocable rights to all submitted content. TROOGLES reserves the right to translate, refuse, edit or remove reviews at its reasonable discretion.

5.3You warrant that you own and are in control of the rights of the content that you post or otherwise distribute. You also agree to post content that is accurate, not misleading, content that does not violate the Terms and Conditions, any applicable laws and regulations or any rights of others or cause injury to any person or entity. Reviews posted may not defame, abuse, harass or violate the legal rights of others or contain profanity, obscenities, inappropriate content, hate speech, offensive content, other people’s personal information or irrelevant content.

5.4You agree that your submitted content will be considered non-confidential and TROOGLES is under no obligation to treat said content as proprietary information. TROOGLES reserves the right to use your reviews as it deems appropriate, and is under no obligation or duty to offer you any payment or attribute authorship of content to you.

6. Booking Confirmation, Tickets, Vouchers, Fees and Payment

6.1 Booking Confirmation

6.1.1All booking confirmation time stated on the Website is solely for reference only. Actual time required for confirmation may vary.

6.2 Purchase and Use of Tickets and Vouchers

6.2.1You may purchase tickets and/or vouchers from TROOGLES for the Services (“Vouchers”) offered by the third-party operators in various destinations, subjected to the policy of the respective operator. You will receive an email confirmation of your purchase.

6.2.2You must appear in person at the meeting point appointed by said operator on time and present documents and/or information as required by the operator. In the event that you fail to appear on time or to provide the required documents, no refunds will be granted.

6.2.3The third-party operator may also request for you to bring or provide an identification document in order to use your Voucher. Neither TROOGLES nor the operator shall be responsible for lost, destroyed or stolen Vouchers. If you attempt to use a Voucher illegally, the operator may refuse to accept your Voucher, and no refunds will be granted.

6.3 Voucher Terms

6.3.1The terms and conditions for each Voucher may vary amongst Services and operators. Any restrictions applied to the use of such Voucher, such as minimum age requirements, will be conveyed to you at the time of purchase on the Website. You will be responsible to ensure that you comply to the Vouchers’ terms.

6.4 Voucher Cancellation

6.4.1You may cancel your Voucher by contacting TROOGLES customer service within the cancelation window, as indicated at the time of purchase on the Website. Cancelation periods vary amongst Services and operators. For refund information, please refer to TROOGLES’ Refund Policy.

6.4.2The service providing third-party operator, to which the Vouchers correspond to, is solely responsible for accepting or rejecting any Voucher(s) you purchased, as related to said services, not TROOGLES.

6.4.3All fees paid for Vouchers are non-refundable. Voucher prices are in the currency stated on the Website, at the time of purchase.

6.4.4In the event where a Voucher you purchased on TROOGLES is cancelled by the operator, TROOGLES will notify you as soon as reasonably possible, and will process a full refund according to TROOGLES’ Refund Policy.

6.5 Assistance

6.5.1If you attempt to use a Voucher in accordance with all the Terms and Conditions applicable to said Voucher, and you are unable to do so (e.g. due to the fault of the operator), please contact TROOGLES at support@troogles.com, and TROOGLES will attempt to liaise with the operator for an appropriate solution.

6.6 Charges

6.6.1TROOGLES reserves the right to request for payment of fees or charges for any Services offered on TROOGLES Platform and/or App. You shall pay all applicable fees or charges, as stated on this Website, in accordance to the Services you selected.

6.6.2TROOGLES reserves the right to change its price for fees or charges at any time, without prior notice, with immediate effect. A notice will be sent to you by email or posted on this Website. Your continual use of the Services offered by TROOGLES following said notifications, indicates your acceptance of any new or revised fees or charges.

6.7 TROOGLES’ Rights and Obligations

6.7.1TROOGLES reserves the right to request for payment of fees or charges for any Services offered on TROOGLES Platform and/or App. You shall pay all applicable fees or charges, as stated on this Website, in accordance to the Services you selected.

6.7.2TROOGLES reserves the right to change its price for fees or charges at any time, without prior notice, with immediate effect. A notice will be sent to you by email or posted on this Website. Your continual use of the Services offered by TROOGLES following said notifications, indicates your acceptance of any new or revised fees or charges.

7. Privacy Policy

7.1For more information relating to TROOGLES’ use of your personal data, please read TROOGLES’ Privacy Policy, which is incorporated by reference to this Terms and Conditions. Your acceptance of this Terms and Conditions constitutes your acknowledgement and agreement to be bound by our Privacy Policy.

8. Indemnity

8.1 TROOGLES’ Indemnification

8.1.1You will indemnify and hold TROOGLES, our affiliates, officers, directors and employees harmless from all damages, liabilities, settlements, costs and attorney’s fees, claims or demands made by any third party due to or arising from your access or use of this Website, or your violation of this Terms and Conditions, or the infringement of any rights or laws using your TROOGLES’ User ID.

8.1.2TROOGLES may, if needed, participate in the defense of any claim or action or negotiation for settlement. You shall not make any settlement that may adversely affect TROOGLES’ rights or obligations without TROOGLES’ prior written approval.

9. Disclaimers and Limitation of Liability

9.1TROOGLES has no special relationship or duty to you for accessing and using this Website and the Content. You acknowledge that TROOGLES has no control over, and no duty to take action regarding which users gain access to this Website, what content you accessed via this Website, what effects the content may have on you, and what actions you may take after being exposed to the Content.

9.2You acknowledge and agree that the Services on this Website and suggestions or recommendations given in relation to said services may be given by third-party operators or other users of this Website. TROOGLES makes no guarantees or warranties of the accuracy of descriptions anywhere on the Website.

9.3In no event will TROOGLES, or any of its affiliates, directors, officers and/or employees, be liable for any loss of profits or any indirect, incidental, or consequential damages resulting from this Website, this Terms and Conditions, or breach of this Terms and Conditions, or use of this Website or Services provided by TROOGLES.

9.4These exclusions and limitations apply without regard to whether the damages are a result of a breach of contract, or breach of warranty, strict liability, or tort or negligence, or any other cause of action, to the maximum extent prohibited by applicable law.

9.5TROOGLES makes no representations or warranties of any kind, to the content on this Website, information and functions made accessible through this Website, for the third-party operators’ ability, or that the use of the Services will be uninterrupted or free from error.

9.6You agree and accept that transmissions to and from this Website is not confidential, and that your communications may be read or intercepted by others. You also acknowledge and agree that you will not hold or seek to hold TROOGLES responsible or accountable for the content provided by any third-party operators or other third-parties, and you further acknowledge that TROOGLES is not a party to any transaction in relation to the Services provided by any Operator or third party, and does not guarantee the safety of any transaction, tours and/or activities or the truth or accuracy of any listings or other contents on this Website.

9.7In any event, to the maximum extent permissible by applicable law, TROOGLES’ liability and the liability of any member of TROOGLES, to you or any other third party under any circumstances, as a result or in relation to this Website, is limited to the greater of (a) The total amount of fees you paid to TROOGLES in the twelve months prior to the action giving rise to liability; or (b) Ringgit Malaysia 250.00 as the total sum for all claims.

10. Third-Party Interactions

Third-Party Website Links

10.1.1This Website may contain links to third-party websites or services (“Third Party Websites”) that are not owned or controlled by TROOGLES. This does not constitute an endorsement or recommendation by TROOGLES of such Third Party Websites or the information, products, or other materials available on said websites. You are at your own risk when you access Third Party Websites.

10.1.2TROOGLES assumes no responsibility and has no control over the content, accuracy, practices, opinions and privacy policies on any Third Party Websites. By using the Services, you agree to relieve and hold TROOGLES harmless from all liability resulting from your use of any Third Party Website.

10.1.3All interactions between you and the organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, warranties, conditions, or representations in relation to such dealings, are solely between you and said party.

10.1.4You acknowledge and agree that TROOGLES shall not be responsible or liable for any loss or damage incurred arising from such dealings. In the event of a dispute between users on the Website, or between users and any third party, you understand and agree that TROOGLES has no obligation or duty to be involved. You hereby release TROOGLES, its directors, officers, employees, agents and successors, in rights from claims, demands, and damages, known or unknown, suspected or unsuspected, disclosed or undisclosed, resulting from or in any way related to such disputes.

11. Termination

11.1This Terms and Conditions shall remain in full force and effect while you use this Website or Services. TROOGLES may at any time, for any reason, terminate or suspend your access to the Services, which may result in the destruction and forfeiture of all information associated with your membership. TROOGLES also reserves the right to terminate or suspend any and all Services and access to this Website, with immediate effect, without prior notice or liability, should you breach any clauses of this Terms and Conditions.

11.2Your rights to use the Services and access this Website will immediately cease, upon termination of your TROOGLES Account. All clauses under this Terms and Conditions shall survive termination, including but not limited to ownership provisions, warranty disclaimers and limitations of liability.

11.3If this Terms and Conditions is terminated as a result of your breach, TROOGLES reserves the right, at its sole discretion, to cancel any outstanding Vouchers you purchased prior to the termination, without refund or liability to you.

12. Passports, Visas & Insurances

12.1It is your responsibility, regardless of nationality and destination, to check with the consulate of the country you are heading to for the latest entry requirements.

12.2TROOGLES recommends that you verify health and visa requirements with respective consulates prior to departure, as visa and health requirements are subject to change without notice.

12.3TROOGLES strongly recommends that you take out a comprehensive travel insurance policy prior to departure.

13. Governing Law

13.1This Terms and Conditions shall be governed by the Malaysian laws. You agree to submit to the non-exclusive jurisdiction of the Judiciary of Malaysia.

14. Miscellaneous

14.1 Severability

14.1.1Every clause mentioned in this Terms and Conditions is severable and distinct from the others. If at any time, any clause is determined to be or to have become invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of the contract shall not in any way be affected or impaired.

14.2The Terms and Conditions have been drafted, and shall be construed, in the English language. All translations of the Terms and Conditions is solely for reference purposes only. In the event of inconsistency between the English language version and a translated version, the English language version of the Terms and Conditions shall prevail.

15. Contact

15.1If you have any questions, comments, or concerns about this Terms and Conditions, please contact us at support@troogles.com.