TROOGLES is committed to protecting and maintaining your personal data privacy  when using our platform. We are compliant with the data protection laws and regulations of Malaysia. How we collect,process,use and disclose your information when you visit​ www.troogles.com and/or the TROOGLES App, will be indicated in this Privacy Policy. Please read this Privacy Policy carefully.

By visiting and using TROOGLES Platform, you are consenting to the collection, processing, usage and disclosure of your Personal Information as detailed in this Privacy Policy. If you do not agree to all the terms in this Privacy Policy and/or subsequent updates, amendments, or modifications, please stop accessing or using TROOGLES Platform and our services.

Privacy Policy Promise

TROOGLES requires sufficient information to provide better services for all our customers. At TROOGLES, keeping all client information secure and using it only with our clients’ consent is our topmost priority. This is our promise to all TROOGLES’ clients: 

1 All clients’ information entrusted to us will be safeguarded, according to strict security and confidentiality standards.

2 Only limited, properly trained and authorizedemployeesareallowedtohave access to clients’ information.

3 All information entrusted to us by our clients will not be revealed to any external organizations, unless consented by the client or required by law.

4 All information provided by our clients will be kept confidential.However,we may share clients’ information with reputable companies, when clients express an interest in their services or products. Please do note that this Privacy Policy does not apply to these external companies.

5 All organizationspartneringwithorhiredwithTROOGLEStoprovidecertain services, will be required to comply with our privacy standards and will be audited for compliance.

Information We Collect

General

We may collect Personal Information about you that you voluntarily provide to us when registering for an account on TROOGLES. These personal identifiable information includes, but is not limited to, your name, address, contact number and email address. If you are a user below 18 years old, we cannot collect any information from you, unless parental or guardian consent is obtained.


When Accessing TROOGLES Platform and/or App

When you are accessing TROOGLES, we may collect and process information (which may contain your personal information or non-personally identifiable information, but nevertheless linked to your personal information) about you and your device, including details of your usage on TROOGLES Platform (e.g. traffic data, location data and length of user sessions), IP addresses, browser type, browser information, and device information. These information help us provide better and more personalised services to our visitors and clients.

How We Use The Information Collected

We may use the information in the following ways:

1 For the intended purposes which you have provided the information for.

2 To send email notifications or newsletters about our new or existing products and services, special offers or to contact you. If you would prefer not to receive such notices, you may opt-out from receiving them.

3 To continue enhancing existing features or develop new features, products and services on TROOGLES Platform.

4 To allow us to personalise the content, suggestions and advertisements that you see based on your personal preference and characteristics, as well as to provide a better overall user experience.

We may disclose and use personally identifiable information under special circumstances wherever necessary, to enforce our Terms of Use. We may also disclose or use your personal information in good faith, when we believe the law requires us to do so.

1 Cookies are used to make websites work, or work more efficiently. At TROOGLES, we collect cookies to help us create a better user experience, as well as to help visitors and clients move faster through our platform.

2 All personally identifiable information collected is stored in our highly secured, limited access servers. At TROOGLES, we take security very seriously, and perform security-checks to ensure the protection of these servers and your identifiable information.

Internet-based Transfer

The Internet is used to collect and process personal data, which may involve the transmission of data internationally to countries that are not your home country. By browsing www.troogles.com and communicating electronically with TROOGLES Platform, you acknowledge and agree to let us to process your personal data accordingly.

Policy Modifications

TROOGLES reserves the right to update, amend or modify the terms of this Privacy Policy without prior notice. You can get the updated version of the Privacy Policy on our website. Your continuous use of TROOGLES Platform or of services provided by TROOGLES signifies your acceptance of the updated, amended, or modified Privacy Policy. Should the changes in the Privacy Policy reduces your rights, TROOGLES will ask for your consent.

Comments and Questions

If you have any questions, comments or concerns about this Privacy Policy, please contact us at support@troogles.com.