Agent’s Terms

This Website is operated by TRAVELMASTER (M) SDN BHD. Please read these terms specifically for agents carefully, before proceeding to list your services on this website. “You” and “your” used in this Agent’s Terms includes any person who lists their products or services on this website. By registering as an agent, you acknowledge and agree to these terms


1. General

1.1TROOGLES reserves the right, at its sole discretion, to change, amend or modify any part of this Agent’s Terms without prior notice. It is your responsibility to revisit these terms periodically to review the latest terms specifically for agents, to which you are bound to. If TROOGLES changes, amends, or modifies any part of the Terms and Conditions, TROOGLES will post the changes, amendments or modifications of this Agent’s Terms on this page.

1.2Your continued use of this Website to list your products or services after any such changes, amendments or modifications implies your acceptance of the revised Agent’s Term. If you do not agree to comply with the revised Agent’s Term, please do not use or access this Website. It is your responsibility to regularly check this Website to be updated with the latest changes to the Agent’s Term, as well as to review such changes.

1.3You shall also be subjected to any additional terms applicable to such TROOGLES’ Terms and Conditions (“the Terms and Conditions), as well as the Privacy Policy (“the Privacy Policy”), when using the Website. All such terms are hereby incorporated by reference in this Agent’s Terms.

2. Terms Applicable to All Listings

2.1You are required to (i) provide accurate and complete information about your services, (ii) disclose any restrictions or requirements that apply (such as minimum age, proficient or fitness requirements) and (iii) provide all other mandatory information requested by TROOGLES. You are solely responsible for managing and updating your Listing information at all times.

2.2You are solely responsible for fixing a price (including any Taxes if applicable, or extra charges) for your packages. Once a Guest requests a booking for your package(s), you may not request that the Guest pay a higher price than stated in the booking request.

2.3All placements and rankings of package listings in search results on TROOGLES Platform may vary and depend on various factors, such as guest search parameters and preferences, price, agent requirements, calendar availability, number and quality of images, customer service and cancellation history, reviews and ratings, as well as ease of booking.

2.4When you accept a booking request by a guest, you are entering into a legally binding agreement with the guest, and are required to provide your services to the guest as described in your package listing, when the booking request is made. You also agree to pay the applicable Fee and any applicable Taxes.

2.5TROOGLES recommends that Agents obtain appropriate and necessary insurance for their services and packages. Please review all and any insurance policy carefully, and make sure that you are familiar with and understand any exclusions to, or any deductibles that may apply throughout the duration of the employment of your services.

2.6All agents are not allowed to ask for extra payment after a booking has been confirmed or outside of TROOGLES Platform.

2.7You represent and warrant that all packages you post will (i) not breach any agreements you have entered into with any third parties, and (ii) comply with all applicable laws, tax requirements and other rules and regulations (including having all necessary permits, licenses and registrations). As an Agent, you are solely responsible for your own acts and omissions, and are also responsible for acts and omissions of any individuals who represent your company or individuals who are hired to help run the services you provide.

3. Listing Packages and Services

3.1All terms and conditions included in your services or packages, particularly in regards to matters of cancellations, must not conflict with these Terms or the relevant cancellation policy for your packages.

3.2Pictures, videos or graphics (collectively, “Images”) used in your package listing must accurately reflect the quality and condition of your services. TROOGLES reserves the right to require that all package listings have a minimum number of images of a certain format, resolution and size.

3.3When listing a package or service, you must, where applicable, fully inform guests about (i) any risks inherent throughout the duration of the service, (ii) any requirements for participation, and (iii) anything else they may need to know to safely participate in the service (including dress codes, equipment, special certifications or licenses, etc.).

3.3As soon as your packages and services are published on the TROOGLES Platform, you will be authorised to add dates and times when you offer your services through the TROOGLES Platform.

3.3Agents alone are responsible for the packages and services that they submit, list and provide. TROOGLES is not itself an operator or provider of any packages or services and does not own, sell, resell, furnish, provide, manage and/or control such services. TROOGLES’ responsibilities are limited to making the package listings for packages and services available through TROOGLES’ Platform.

4. Providing Packages and Services

4.1All agents are responsible for acquiring all equipment, including supplies, transportation vehicles, venues and other materials (“Equipment”) necessary to provide your packages and services listed on TROOGLES Platform. You are solely responsible for ensuring that the Equipment used in your package is in good condition and safe to use, and conforms to all laws pertaining to safety, equipment, inspection, and operational capability. You assume all risk of damage or loss to your Equipment, except as otherwise required by law.

5. Severability

5.1Every clause mentioned in this Agent’s Term is severable and distinct from the others. If at any time, any clause is determined to be or to have become invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of the contract shall not in any way be affected or impaired.

6. Contact

6.1If you have any questions, comments, or concerns about this Terms and Conditions, please contact us at support@troogles.com.